In the workplace, managers get a bad rap. The butt of endless
water cooler jokes, bosses are more often than not characterized as the
office "villain" and are maligned for simply existing, in
perpetuity. How then does a boss transcend this collective
disdain and actually become a supervisor that direct report
subordinates are thankful for?
In time for Thanksgiving, below, world-class career coach John M.
McKee, author of "Career Wisdom" among other business success titles,
offers this practical advice to help managers at all levels - bottom,
middle and those in the executive suites - hone a style that serves
everyone's best interest and, as such, fosters a feeling of
thankfulness, gratitude and appreciation among subordinates:
1. Give credit where it's due. Among the biggest complaints about
managers is that they are "glory hogs." One of the fastest ways
for a manager to become disliked and disrespected is by taking the
recognition for others' work or exclusive credit for a team
effort. Staff members will be appreciative and pleasantly
surprised when they notice you sharing the accolades that will
ultimately further their career growth as well.
2. Have an open door policy. Let's face it; most managers have to
work hard to keep up with daily demands and expectations.
Meetings, telecons, emails, number crunching, planning all of these
tasks can keep managers separate and apart - both physically and
emotionally - from their team. It's important to remember,
however, that one of a manager's primarily jobs is to know what your
staff is doing at all times, and help them to do it better. The best
way to accomplish this is by staying visible and accessible with
staffers by not only welcoming them into your office, but also by
walking around the department where you can "mix it up" with
subordinates in a less formal way and in their territorial comfort zone.
3. Appreciate face value. Today's professional is decidedly
"wired," with email, voice mail, teleconferencing and web-conferencing
taking the place of good old human-to-human interaction. The most
effective managers communicate with their staff in person whenever
possible. Although remote communication is admittedly efficient,
technology is not entirely effective when it comes to getting people
energized or feeling like they are part of a team led by someone who
cares about what's on the collective plate. There is simply no
direct substitute for having a face-to-face dialog - not a monologue -
with staff members if you want to get things done while also
cultivating a positive spirit within the organization.
4. Be firm but fair. Every office has its "suck-ups" and
"brown-nosers," and everyone knows who they are...except the boss.
If your team thinks you are allowing others to have special privileges
or that you are too naïve to recognize when you're being manipulated,
you will lose their respect very quickly. Once lost, respect is a
virtue that is very hard to regain. To avoid this, debrief your
team as often as possible so they understand why you do things a
certain way or have made a certain decision, and so they consider your
decisions fair in a business context.
5. Find, and maintain, a "whole life" balance. Busy times
and demanding jobs can cause managers to lose their humanity those
other things in life that make it "all worth it." It's okay to burn
some midnight oil once in a while, but everyday demands at the expense
of your personal or family life is a recipe for disaster: high stress
levels and low energy, attention span, patience and tolerance levels
makes for a less than lovable boss. This, of course, leads to low
morale and decreased team productivity coupled with increased staff
turnover all of which plays into a vicious cycle of both professional
and personal unhappiness. When you are frustrated and wound
tight, your staff truly feels your pain.
***QUIZ***
Not sure if you're a boss that employees are thankful for?
McKee offers this quick quiz to help you find out if your management
style is helping or hurting employee perceptions: Simply answer yes or
no to each question, below.
1. All employees generally dislike work
2. The best motivator for your team is money; it's what brings them back every day
3. Keeping emotions out of the management process has served the operation well
4. Your staff prefers to work as a team so that individual accountability is lessened
5. As much as I would like to, I just don't have the time to spend talking in-person to my subordinates
6. I encourage feedback from a suggestion box or other anonymous method
7. I live for the weekends - this job is a paycheck to support my "real" life
8. I don't believe outsourcing can happen to my company
9. Regular team meetings are not justifiable as they take too much time, which lessens productivity
10. My current management position isn't very influential, but when I
move up the ladder a bit I can make a "real" contribution to the company
Score Card: Give yourself 1 point for every time you said "No":
10 = Excellent!! You'll be running the show in no time!
9 = Brilliant. You obviously see your employees as an asset
8 = Solid. You have the right attitude, and the team will see that
7 = Well done. You know people and their needs
6 = Good. You recognize the power of your role
5 = Fair. May be time to re-think your management strategy
4 = It's definitely time for an attitude adjustment
3 = Change or die
(metaphorically). Things aren't good, but it's not too late to make
impactful changes
2 = Do something
significant that will be viewed in a positive light or your employees
will leave
1 = It's time to consider a new job where you do not manage people
0 = Ever consider a job as a bounty hunter?
"Career Wisdom: 101 Proven Strategies to Ensure Workplace Success" is
available for purchase through local booksellers and online at
www.JohnMMcKee.com.